Job vacancy: Villa Representative

About Solmar Villas

Solmar Villas is passionate about delivering our customers their best holidays in some of the most beautiful villas across Europe. Our award-winning business continues on a steady path of growth and we now have a fantastic opportunity for an enthusiastic and energetic individual to join our Overseas Operations team as a Villa Manager. Please email [email protected] or [email protected] to find out more.

Job overview

Responsible for ensuring all properties within the portfolio meet Solmar Villa Holiday’s high quality and cleanliness standards through regular property inspections on a rotational basis.

The Villa Manager will build strong relationships with both suppliers and villa owners to enable him/her to discuss areas of concern and ensure action for resolution is achieved and followed up to confirm completion within agreed timeframes.

The post holder will take responsibility for their portfolio and be able to work on their own initiative and react quickly to resolve issues raised including developing a directory of approved trades people to assist where necessary ensuring all issues and actions are reported to Head Office in real time, escalating where necessary to ensure the best outcome and experience for our guests.

Where customer interaction is required, the Villa Manager will be the face of Solmar Villas, promoting our brand, service and product to all customers and suppliers, and be available 24/7 in case of any emergencies.

Key Responsibilities

· Ensure each villa is ready for the season by competing quality and safety checks.

· Ensure all villa descriptions, information & directions are accurate, complete and up to date before and during the season, liaising with the Operations, Product, Quality and S&R teams as necessary.

· Follow instruction from the Customer support team to ensure customers issues are resolved in destination, visiting customers where necessary and appropriate.

· Ensure each villa is ready for the customer’s arrival on changeover day by proactively checking them all mid-week, with any issues rectified or appropriate resolutions in place.

· Ensure Villa branding is kept up to date and replaced where and when needed.

· Escalate any significant issues / complaints to line management and ensure effective resolution within SLAs.

· Complete villa inspections and safety audits as required by Head Office.

· Create and capture social media content (photos and videos) for your area and villa portfolio.

· Maintain an in-depth knowledge of the local area, services and facilities.

· Provide support to, and work closely with, all local suppliers as necessary.

· Complete all required administration and reporting in a timely manner.

· Be on call 24/7 for any emergency customer issues.